At speedglobalpet, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide you with a better shopping experience. The types of information we collect include:

• Personal Information: Name, email address, phone number, billing and shipping addresses, payment details.

• Account Information: Username, password, order history.

• Usage Information: Browsing data such as IP address, device type, browser information, pages viewed, and search queries.

• Payment Information: Payment card details (processed by third-party payment processors).

We may collect this information directly from you when you create an account, place an order, or interact with our website.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Communicate with you about your orders, promotions, and other services.

• Improve our website and customer experience.

• Prevent fraud and ensure the security of your transactions.

• Respond to your inquiries and customer service requests.

We will only use your personal data for purposes that are related to your shopping experience with us and as described in this policy.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Third-Party Service Providers: We use third-party providers for payment processing, shipping, marketing, and customer support. These providers are obligated to protect your data and only use it for the purposes we specify.

• Legal Compliance: We may share your information if required by law, such as to comply with a subpoena, legal process, or government request.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies (such as web beacons, pixels, and scripts) to enhance your browsing experience, analyze usage patterns, and offer personalized content. You can choose to disable cookies in your browser settings, but this may affect the functionality of certain features on our website.

5. Data Security

We take reasonable precautions to protect your personal information. Our website uses secure encryption (SSL) to protect your payment information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

As a customer, you have certain rights regarding your personal data, depending on your location. These rights may vary by jurisdiction, but typically include the following:

Right to Access: You may request a copy of the personal information we hold about you.

Right to Rectification: You may request corrections or updates to your personal information if it is inaccurate or incomplete.

Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to any legal or contractual obligations we may have.

Right to Object or Restrict Processing: You may object to or request restrictions on the processing of your personal data.

Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw your consent at any time.

Right to Data Portability: In certain jurisdictions, you may request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

Opt-out of Marketing Communications: You can opt-out of receiving promotional emails or marketing materials by clicking the "unsubscribe" link in any email we send or by contacting us directly.

7. International Data Transfers

As we are based in Hong Kong, your personal data may be processed and stored in other countries, including those with different data protection laws. By using our website, you consent to the transfer and processing of your data as described in this policy.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: Sale@speedglobalpet.com

• Address: ROOM 2209, 22/F, 655 NATHAN ROAD, KOWLOON,HONG KONG

Thank you for trusting speedglobalpet. We are committed to keeping your personal information secure and ensuring you have a pleasant shopping experience.